FREQUENTLY ASKED QUESTIONS
Quick answers about surveys, alarms, CCTV, fire systems and servicing. Can't see your question? Call 01420 375376.
SURVEYS AND QUOTES
Do you cover my area?
We're based in Liphook and cover Hampshire, Surrey and West Sussex, including Bordon, Alton, Petersfield, Haslemere, Liss, Farnham, Godalming and Guildford. We also work further afield, including Basingstoke and Farnborough.
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Is the survey really free?
Yes. An engineer visits, usually for 30 to 60 minutes, and we send a written quote, usually within a week. There's no obligation to go ahead.
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How much does a security system cost?
It depends on the property and what you need, so we don't give prices without seeing it. The survey is free, and the written quote sets out exactly what's included.
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Do you work on homes as well as businesses?
Yes. We fit and maintain systems for homes, businesses, schools and larger sites, including industrial, utility and MOD sites.
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ALARMS AND MONITORING
Should I choose a wired or wireless alarm?
Both work well. Wired suits new builds and renovations. Wireless is quicker to fit with little disruption, but its batteries need replacing every couple of years. We fit Grade 2 and Grade 3 systems and will recommend what suits your property.
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Can I control my alarm from my phone?
Yes. Most alarms we fit can send alerts to your phone and let you set or unset the system from an app.
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Can my alarm be monitored 24/7?
Yes. Choose alerts to your phone, or 24/7 monitoring by an NSI Gold approved alarm receiving centre. The centre contacts you or your keyholders, and can send a keyholding company or guard response. For fire alarms, they can call the fire brigade.
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What is the phone line switch-off, and will it affect my alarm?
The old copper phone network switches off on 31 January 2027. Alarms that signal over a phone line will stop reporting. We can move your alarm to Wi-Fi or 4G signalling.
CCTV AND ACCESS CONTROL
Can I watch my CCTV on my phone?
Yes. The cameras we fit can be viewed live and played back from an app on your phone or tablet.
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Which makes do you fit?
For CCTV we're a Hikvision Authorised Partner and also fit Dahua, Axis and Avigilon. For alarms we mainly fit Pyronix, and work on Texecom, Risco, Honeywell, Eaton and others. For access control we're a Paxton Registered Installer and fit other leading makes.
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FIRE AND LOCKDOWN
How often should a fire alarm be serviced?
BS 5839 recommends a service at least every six months. We install and service fire alarms to BS 5839, and can take over systems fitted by others.
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What is Martyn's Law, and does it affect us?
Martyn's Law is expected to come into force in spring 2027. Premises where 200 or more people may be present, including schools and nurseries, will need procedures for evacuation, invacuation, lockdown and communication. A lockdown alarm is a fast way to tell everyone on site to lock down.
SERVICING
Can you service a system someone else fitted?
Yes. We take over and maintain most makes of alarm, CCTV, access control and fire alarm, including systems fitted by other companies.
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What maintenance contracts do you offer?
We offer three levels: Basic, Standard and Comprehensive. You can pay yearly or monthly. We'll recommend a level after looking at your system.
ABOUT US
What hours are you open?
Monday to Friday, 8:30am to 5:00pm. Call 01420 375376, email info@protect-csm.co.uk or book a survey online.
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BOOK A FREE SURVEY
Call 01420 375376 or book online. Mon to Fri, 8:30am to 5:00pm.